Before You Head to the Beach
What does Sub Volcano sell?
Sub Volcano specialises in beach towels intended for seaside holidays, swimming pools, travel and everyday summer use.
Our catalogue may evolve as new designs become available.
Where can I see the dimensions of a towel?
Product-specific measurements and other relevant specifications are displayed on the individual product page whenever applicable.
We recommend checking these details before ordering rather than assuming that every towel has identical dimensions.
Can I use the towels at a swimming pool?
Yes. Our beach towels are designed for typical waterside environments and can be used at beaches, pools and similar leisure settings.
Always follow the care information supplied with the individual product.
How should I wash my beach towel?
Care requirements can vary depending on the material and construction.
Check the care information associated with your product before washing. As a general principle, avoid using washing or drying settings that exceed the recommendations provided for the item.
Should I wash my towel before using it?
Customers may choose to wash their towel before first use according to the relevant care instructions.
This is particularly useful if you prefer freshly washed textiles before taking them on holiday or using them against the skin.
How long does order processing take?
Orders are normally prepared within 1–3 business days after successful payment confirmation.
Weekends and public holidays are not normally counted as processing days.
How long will delivery take?
Estimated delivery periods are generally:
Italy: 5–10 business days
Europe: 6–12 business days
International destinations: 7–15 business days
These are estimated timeframes and not guaranteed arrival dates.
Will I receive tracking?
When tracking is available for your shipment, the relevant information will be provided after dispatch.
A newly created tracking number may take approximately 24–72 hours to display its first meaningful update.
Why hasn't my tracking updated?
Tracking does not necessarily update at every stage of transportation.
A parcel may be travelling between distribution centres, countries or logistics providers while the public tracking page temporarily shows the same status.
Can different products from my order arrive separately?
Yes. Depending on product availability and fulfilment arrangements, an order may occasionally be divided into more than one parcel.
Separate parcels can therefore arrive on different dates.
Can I change my delivery address?
Contact us at subvolcano@outlook.it as quickly as possible.
If fulfilment has not yet started, we will review whether the information can be changed. Once an order has been processed or dispatched, an address modification may no longer be possible.
What happens if I entered the wrong address?
Customers are responsible for checking their shipping information before completing checkout.
If you notice an error immediately after ordering, contact us promptly. We cannot guarantee that an address can be changed once fulfilment has begun.
My product arrived damaged. What should I do?
Contact subvolcano@outlook.it and include your order number, a short explanation and clear photographs showing the issue.
Our team will review the information and explain the available solution.
How can I contact Sub Volcano?
Email us at subvolcano@outlook.it or call 3792758530.
For order-related enquiries, including your order number will generally help us assist you more efficiently.